Order processing
We ship orders from our warehouse in Louisiana. Orders are usually processed within 24 hours on weekdays. Orders placed Friday through Sunday are usually processed by the end of Monday. During sales, processing may take an additional 48–72 hours. Holidays and unusually high order volume may also affect processing.
Processing time is separate from carrier transit time. Choosing an expedited or overnight service changes the transit service; it does not skip order processing. Transit begins when USPS or FedEx accepts the package, not when you place your order or receive a tracking number.
Shipping options and cost
We ship U.S. orders, including orders to Puerto Rico, with USPS or FedEx. The shipping methods, prices, and estimated transit times available for your address are shown at checkout before you pay. Rates and availability depend on the destination and the service selected. Carrier estimates are not guaranteed delivery dates.
International shipping, including shipping to Canada, is available where a shipping option appears at checkout. We currently do not ship to Cuba, Indonesia, Italy, Spain, Thailand, Turkey, Sudan, Syria, or destinations where shipping is prohibited. If checkout does not offer a rate for your address, please contact us before placing an order.
International duties and taxes
International shipments may be subject to import duties, taxes, customs fees, or carrier charges set by the destination country. Unless checkout expressly says these charges are included, they are the recipient's responsibility and are separate from the shipping charge paid to us. Customs processing may also delay delivery.
Tracking and delivery questions
We send tracking information to the email address on the order after processing. Tracking may take time to show movement after the carrier accepts the package. You can also check Track My Order.
If tracking stalls, your package is missing, or your order arrives damaged, email customerservice@thecrayoncase.com with your order number, tracking number, and photos of any damage. If tracking says delivered but you cannot find the package, first check the delivery address and nearby delivery locations, then contact us. We will investigate and work with the carrier on an appropriate resolution.
Address changes and returned packages
Please check your shipping address before placing an order. If you need a correction, email us as soon as possible with your order number and the complete corrected address. We cannot guarantee a change after an order has entered processing or shipped. An accepted customer-requested address correction has a $5 processing fee; we will confirm it before making the change.
If a package is returned because the address was incomplete, incorrect, or undeliverable, contact us to arrange reshipment. We will tell you the reshipment fee before charging it. If you decline reshipment, we generally issue store credit for the order amount less the original shipping charge. We will review carrier or warehouse errors separately and provide any refund or other remedy required by applicable law.
Shipping delays and cancellations
If we cannot ship within the time promised for your order, or within 30 days if no shipping time was promised, we will notify you of the revised shipping date and your option to agree to the delay or cancel for a prompt, full refund of the amount paid for unshipped items, including related shipping charges. If we cannot fulfill an order, we will cancel it and issue a prompt refund. For other cancellation requests, contact us immediately; we cannot guarantee a cancellation once processing or shipping has begun.
Contact us
For shipping help, email customerservice@thecrayoncase.com or use our contact form. Please include your order number so we can help quickly.