Cruelty Free

Q. Do The Crayon Case test their products on animals?
The Crayon Case is and will remain a cruelty-free company. We do not test our products on animals nor do we allow suppliers or affiliates to conduct testing on our behalf. We are proud to be apart of the PETA organization.

Purchasing Issues

Q. Where can I purchase The Crayon Case products?
The Crayon Case is solely found on www.thecrayoncase.com

Q. May an order be placed without an account?
Setting up an account with The Crayon Case is beneficial to our clients for several reasons, however it is not necessary for purchase. Please move forward with guest checkout.

Q. How can I find out about restocks?
If you are seeking a discontinued product, please see the section regarding our policy on the discontinued merchandise.

If it is a sold out item, please be aware that we restock merchandise every two weeks.

Q. How often do you restock merchandise?
Restocks are done on a bi-weekly basis.

Q. Can I cancel my order once I made a purchase?

All sales are final. In some cases, orders are shipped before 5-7 business days.

How can I change my address after I placed an order?

You may email customer service at customerservice@thecrayoncase.com. 

Address corrections require a $5.00 processing fee.

NOTE: There is a possibility that an order may get shipped less than 24 hours.

NOTE: All emails will receive a response within 48 BUSINESS hours. (email responses may get delayed during high volume times)

RETURNED TO SENDER

What happens if my order is returned to sender? 

If your order is returned to sender, you will be prompted to purchasing a reship fee listed on our website. The Crayon Case is not responsible for any shipment issues caused by USPS. If you choose not to purchase a reship fee, you will be issued a store credit in the full amount of your order minus the shipping cost. NO REFUNDS! NO EXCEPTIONS!

Payment

Q. What forms of payment can I use?
The Crayon Case may be purchased using Mastercard, Visa, American Express and Paypal. We do not accept returns, exchanges or refunds. All Sales Are Final.

Q.How many items can I buy in one purchase?
There are no limitations on purchasing at this time.